Terms & Conditions – User Agreement
This Service Agreement (the “Agreement”) governs your use of the rswindia.in website, services, and products (“Rajasthan Silver Works”).
We stand behind every product we sell and guarantee the authenticity of all our products.
The Agreement serves as a reference guide to provide the Customer (“you” or “your”) with a concise and comprehensive understanding of the policies and procedures for utilizing the rswindia.in website, any affiliated website, any of the informational services provided by rswindia.in, and for the purchasing, selling and storing of precious metals like Silver & Gold with rswindia.in (“RAJASTHAN SILVER WORKS”, “we”, “us” and “our”) via the rswindia.in website(s), application(s), telephone or e-mail.
Non-registered users may only access and utilize the public portions of the rswindia.in website subject to the terms of this Agreement. In order to access the remaining features of the rswindia.in the website or to purchase from or sell precious metals to RAJASTHAN SILVER WORKS, you will have to become a member of rswindia.in by registering and creating a rswindia.in the account. When you create your account, you must provide accurate and complete information, and keep that information updated. You are solely responsible for maintaining the confidentiality of your user name and password and for any and all activities (including purchases) that are conducted through your account. Further, you are responsible for any fees or charges incurred to your account by accessing rswindia.in through an Internet access provider or another third-party service. You agree to keep all privileged information strictly confidential; this expressly includes all electronic or telephonic communications between you and RAJASTHAN SILVER WORKS, access to your account, and any information accessible through your account. A RAJASTHAN SILVER WORKS account may be registered only to a unique user and only the registered user may access the account; multiple persons are expressly prohibited from registering a single shared account. You may never use another user’s account nor may you allow another to use your user account. Your account is not transferable to any third party.
3. RETURNS & MARKET LOSS POLICY
Upon securing a purchase from or sale to RAJASTHAN SILVER WORKS of any product priced using the spot price of metals, your order is binding and cannot be canceled. Should you fail to meet your obligation, whether purchasing from or selling to RAJASTHAN SILVER WORKS, you will forfeit any deposit made on the transaction. Further, we may at our sole discretion redeem the products or reverse the wholesale order at the current market prices. You shall be responsible for any losses suffered by RAJASTHAN SILVER WORKS, all additional charges arising as a result of the redemption, and a single Redemption Fee may be charged. Any market gains at the time of redemption shall remain the sole property of RAJASTHAN SILVER WORKS.
4. STORING PRECIOUS METALS
You are solely responsible for the storage of your metals. We recommend you exercise caution and discretion when deciding on your method of storage. RAJASTHAN SILVER WORKS assumes no responsibility after good delivery of the product(s) for any consequence resulting from storing your metals whether home-delivered, with any custodian/facility, or through the use of professional storage services. Storage options available through RAJASTHAN SILVER WORKS are only available for bullion products sold by us.
5. NOTICE AND USE OF INTERNET FOR COMMUNICATION
Consistent with the terms of Registration and Privacy, you agree that we may rely on any instructions or communications from your account as authentic and coming directly from you.
By providing rswindia.in your email address, you consent to our using the email address provided by you to send you service-related notices, including any notice required by law, in lieu of written communication by postal mail. We may use your email address to send you other messages, including changes to rswindia.in features and special offers. You may also unsubscribe to certain email communications at any time.
You acknowledge that it is your responsibility to have reliable e-mail services and that our messages will be transmitted to you without interference and that you will not attempt to circumvent receipt of any communications. Therefore, we are entitled to rely on your receipt of messages from us; and that any future access of the rswindia.in website, RAJASTHAN SILVER WORKS products, services or contact with RAJASTHAN SILVER WORKSshall constitute acceptance of our most current terms. It is your responsibility to update us for any changes to your email and to ensure that any communications from us will be received by you.
6. LINKS AND OTHER WEBSITES
This Agreement contains the final and entire agreement between you and RAJASTHAN SILVER WORKS regarding your use of rswindia.in the website and all RAJASTHAN SILVER WORKS-managed products or services and supersedes all previous and contemporaneous verbal or written negotiations, understandings, or agreements between you and RAJASTHAN SILVER WORKS.